The Great Hospital Transformation Project

At the beginning of 2024 we announced our Vision for the Great Hospital: To provide the best quality of independent living accommodation for older people in need while preserving the priceless heritage of the Great Hospital. The Great Hospital has faced increasing cost challenges in recent years and the Trustees, with the leadership team, therefore developed a transformation plan involving a major restructure and service redesign to secure financial viability and a positive future. In February 2024 we launched a Consultation focusing on four key areas of transformation:
  1. Care provision and the introduction of the new Resident Engagement Team
  2. Catering and retail provision
  3. Resident alarm call system and out-of-hours support
  4. Resident documentation

Outcomes and Next Steps

Download our Consultation Summary Document that explains our outcomes and next steps in full. Over a three-month period (February to end April 2024) we met with staff, residents and their families to explain and discuss our proposed changes, and we welcomed comments from the local community too. Throughout each stage of the consultation we have listened to residents, their families and our local community, and we are grateful to everyone for participating and sharing their views with us. We have faced some difficult decisions but we now have a positive outlook for the Great Hospital and we are in a stronger, sustainable position where we can fairly support all residents across our seven-acre site. We have taken huge steps towards achieving our vision for a sustainable future for the Great Hospital.

FAQ

These were the questions asked most often during the transformation project: 

No, you can arrange to receive care in your own home without having to move, provided it is safe for you to do so.

No, you can continue to live at home provided it is safe for you to do so.

The Norfolk Adult Care and Support Guide is available online and provides information on all the options available to you. Alternatively, you can speak to one of our team who can make a referral on your behalf and provide you with further information.

If you are given a dementia diagnosis, this does not necessarily mean you need to move. We will look at each case on an individual basis, and if it is safe for you to continue to live independently at the Great Hospital then you can do so.

Clause 43 has always existed in the Scheme of Charity, we have simply aligned our documentation accordingly.

No you don’t have to have a pendant/wristband alarm, this is entirely up to you. The charity is covering the cost of one pendant/wristband per resident. There will be a charge for replacement pendants/wristbands.

This can be arranged but you will be required to pay for any enhancements. Please speak with one of our team.

The trained team at Careium will answer all alarm calls and will support you in an emergency.

Yes, if you have a key safe installed and have provided them with the code.

Please speak with a member of the team in the Office.

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